Registration Policies

All Annual Meeting registration fees include plenary and concurrent sessions, the Program Book and all scheduled continental breakfasts, lunches and breaks as outlined in the program.

Important Payment Note: The registration form must be accompanied by your credit card information or check in full payment of registration fees and events. All non-U.S. members will be charged the U.S. dollar equivalent at the time the charge is processed, unless otherwise indicated. To qualify for early registration rates, registration must be completed online by 9 March 2018, or the registration form must be faxed or postmarked by 9 March 2018.

Cancellation Refund Policy

Refund requests must be made in writing to SQA Headquarters. Refunds of Annual Meeting and/or Quality College registration fees, minus a $55 processing charge, are made on the following schedule:

Date of Cancellation Refund
Through 12 February 2018 Full, less $55
13 February - 9 March 2018 75%, less $55
10 March - 26 March 2018 50%, less $55
27 March 2018 and later None

Substitution Policy

If you become unable to attend Quality College or the Annual Meeting, you may send a substitute in your place. Each registration substitution will be charged a $55 processing fee.

Registration Change Policy

If you have registered for a Quality College course and would like to attend a different course, you may change your registration. Each course change is subject to availability and will be charged any applicable difference in price plus a $55 processing fee. If you have registered for the Annual Meeting and would like to make changes to your registration, you may do so via phone or by sending in a change via hard copy registration form. Any difference in Annual Meeting registration fees will be charged or refunded as appropriate.

Returned Check Policy

Remittance must be made in U.S. dollars. A surcharge may be assessed to cover any collection fees.

Emergency Illness or Death of Registrant or Immediate Family Member

Registrants who are unable to attend the Quality College or the Annual Meeting because of a serious illness or death may receive a partial refund (amount paid minus the $55 processing fee) or full credit for a future meeting (as applicable) in the following instances:
  • Personal illness or death of the attendee; or
  • Illness or death in the immediate family of the attendee.
Requestors shall submit the request in writing to SQA Headquarters along with written documentation from a doctor. The Program Chair shall review the request to ensure it is in accordance with written policy.

SQA Headquarters
154 Hansen Rd
Suite 201
Charlottesville, VA 22911
USA
sqa@sqa.org

Disclaimer: Speaker Substitutions

Please understand that there may be changes to the program as situations occur for presenters leading up to the meeting, and that presenters for the Quality College and the Annual Meeting are subject to change. SQA will keep you informed of any changes as they occur, and we reserve the right to substitute speakers to complete training courses or sessions or to make presentations where other presenters have had to cancel or reschedule their presentations dates and/or times. As professionals in this field, SQA sincerely appreciates your understanding of this possibility.